Concetti, a manufacturer of weighing, filling, and palletising systems, has invested into its Australian infrastructure to deliver reliable and efficient service.
The company serves clients across the country in industries including cement, animal feed, salt and fertilisers, food, and recently, pet food.
As part of its growth in the Australian pet food market, Concetti has supplied an automated complete packaging line to a major pet food producer. This new client adds to a distinguished list of partners that includes BEC Feed Solutions, Incitec Pivot, Cheetham Salt, Westbuild, and Adelaide Brighton Cement.
In addition, the company has established a new spare parts warehouse in Sydney’s airport area, featuring hundreds of essential components readily available for immediate delivery. This facility is designed to ensure fast and efficient support for weighing, bagging, and palletising systems installed across Australia.
Concetti has also set up a service centre in Newcastle, New South Wales, to provide comprehensive support for customers. The centre is led by a technician who trained at Concetti’s Italian headquarters, bringing expertise in mechanical, electrical, and software systems to address client needs swiftly and effectively.
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To further support Australian clients, Concetti has implemented an advanced remote assistance program to complement its local services.
This initiative leverages modern digital tools, including teleservice capabilities, enabling technicians to connect directly to customer machinery for real-time diagnostics and issue resolution.
Concetti plans to reinforce its commitment to delivering reliable, efficient service and cutting-edge packaging solutions to clients in Australia and New Zealand in 2025.