ABHR speaks to Rex Sinclair, National Sales Manager for Altra Motion Australia, about the service division team maintaining Altra products across the country.
Altra Motion Australia, the local subsidiary of global company Altra Industrial Motion, has been active in the bulk handling space for more than 85 years. It specialises in mechanical, hydraulic, electromechanical, and pneumatic power transmission and motion control components and systems.
Altra Motion Australia’s service division offers on-site and workshop capabilities across Australia and the Oceanic region.
“Our service division maintains the products in the field that we sell,” Rex Sinclair, Altra Motion Australia’s National Sales Manager says.
“We specialise in the installation, commissioning, regular servicing, site audits, troubleshooting, and overhauling for Australia’s bulk handling industry.”
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Sinclair says Altra doesn’t only sell products, it supports them from the cradle to the grave by offering regular maintenance through its service division.
“When we sell a product, we will support it for its whole life. Our customers want to know that when they buy a product, they’ll be able to depend on us,” he says.
“This leads to greater uptime, as our staff assists during scheduled shutdown periods. Keeping everything in working order avoids potential unwanted delays and downtime.”
“Our service team is factory-trained, which means we send them to various factories over the globe to see the manufacturing process in person. They are trained in both technical and practical programs by qualified professionals.”
In Australia, the service division works closely with various bulk handling customers to overhaul Altra products within various applications to as-new condition, using original equipment manufacturer parts and offering a factory warranty on completion.
Sinclair says Altra are already recognising the benefits of having a service division through recognition from key mining customers, thanking the staff for making their lives easier.
An excellent example of Altra’s capabilities is servicing Svendborg brakes regularly on critical pieces of customer equipment to increase uptime.
COVID-19 hasn’t stopped the service team from going out to different sites, though staff has changed how they operate to ensure they align with each site’s specific safety requirements.
The company is experiencing significant growth as more of its products are used. Altra Motion Australia is building up its service division on the east coast for Australia, putting on more technicians to assist customers.