Solving on-site issues can be a tricky task. Oftentimes, customers are not aware of the simple solutions available within their industry. The OPS Group, however, is changing that by helping take the stress out of the process for bulk handling operators.
What seems like a small change could have unintended consequences or require expensive workarounds and downtime. In some cases, the plant team might find the task of changing things too daunting entirely.
Sean Burke, area manager at the OPS Group, told ABHR that often these seemingly complex engineering quandaries have a simple solution.
The problem, he said, is that operators are often not well versed in the equipment that’s out there.
“For example, we had a customer that needed to move material behind a retaining wall. There was limited space on the site, and they didn’t know how to do it,” Burke said.
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“We were able to provide a solution with equipment we had in stock and available at the time.”
The first step in helping customers find a solution is discussing the problem. Once the OPS team understands the site’s struggles, they can generally find a machine fit for the purpose.
“I have encountered relatively few challenges that I would categorise as complex. If I encounter something unfamiliar, I can readily rely on the expertise of the factory personnel at Telestack or other OPS staff, who possess an exceptional understanding of the equipment and its capabilities,” Burke said.
In many cases, permanent equipment isn’t required. In fact, a permanent solution may exceed the capital expenditure budget of a site. That’s why OPS has equipment it can hire out to its customers who may only need it for a few weeks or months.
The OPS Group provides specialist processing equipment and portable solutions for the mining, quarrying, construction, and recycling industries. Its staff are made up of experienced industry professionals who know the equipment and industry extensively.
Burke said customers are usually focused on the project not the equipment, so they often don’t know what solutions are even available.
“In many civil construction projects we assist, clients primarily engage with excavators and loaders, often unaware of the extensive array of equipment options available for rental,” he said.
Reliability is a key concern for the OPS Group’s customers. Breakdowns and downtime significantly eat into their profits. To address this, the OPS Group has chosen to provide Telestack’s range of equipment.
Burke said Telestack’s quality as what sets the brand apart from others on the market.
“They’re second to none when it comes to bulk handling. Due to their quality construction, you’ll see longer service lives and fewer disruptions.”
Part of what makes Telestack’s equipment such high-quality products is the workmanship and materials that go into each machine. The brand uses industry-recognised components to ensure each part performs properly.
The positive impact of Telestack’s equipment has already been felt by one of Burke’s clients, who recently acquired their first Telestack stacker. The stacker eliminated the need for manual labour and enhanced site organisation and safety. Previously, the client had to relocate their screening plant multiple times a day, but with the stacker, they were able to maintain a fixed position, resulting in improved efficiency.
The OPS Group has access to Telestack’s complete range of equipment, enabling it to cater to a wide spectrum of project requirements. Whether it is a small-scale job with a throughput of only 50 tonnes per hour or a massive undertaking necessitating throughputs in the thousands of tonnes, it is equipped to provide the appropriate stackers for the task at hand.
Burke said the bulk handlers also values flexibility and speed – and that is something the OPS Group can provide.
“The requirement for machinery arises with immediate urgency. Bearing this in mind, we maintain substantial inventory distributed among multiple branches nationwide,” he said.
“At any given time, we have the capacity to service the majority of enquiries within a few days.”
The OPS Group has a footprint in QLD, VIC, SA, WA and the NT, as well as Indonesia. From these branches, the company can provide 24-hour support.
Burke acknowledged that the industries served by the company generally operate continuously, prompting him to always guarantee accessibility to his clients.
“A simple phone call is usually sufficient to address any challenges our customers may encounter. We are committed to providing solutions and assisting them effectively,” he said.