Tuesday 30th Nov, 2021

Port of Melbourne releases new Tenancy Customer Charter

Photo: Port of Melbourne
Photo: Port of Melbourne

The new Port of Melbourne (PoM) Tenancy Customer Charter has been released and aims to improve rent pricing clarity.

The charter, which has been shaped from the Victorian Government, tenants, and the port industry, has been designed to address the recommendations from the Essential Services Commission (ESC).

The recommendations were outlined in the Port of Melbourne Market Rent Inquiry report in August 2020.

Victorian Ports and Freight Minister Melissa Horne thanked the Port of Melbourne operator and tenants for their contributions and engagement during this process.

“This will deliver greater efficiencies and growth at the Port of Melbourne and protect the rights of tenants and consumer,” she said.

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“I thank the Port of Melbourne operator and tenants for their contributions and engagement during this process. This will deliver greater efficiencies and growth at the Port of Melbourne and protect the rights of tenants and consumers.”

The Charter explains the rights and responsibilities of the PoM, tenants, and prospective tenants, as well as detailing the processes that apply to lease negotiations and agreements.

It will now apply to new leases and existing leases, which were negotiated and entered into after the port was privatised.

The ESC is tasked with resolving disputes in relation to compliance with the new Charter and as part of the next review of land rents in 2025, will assess the impact of the Charter against its recommendations.

The new Charter will help maintain clarity around pricing at the port, protecting the state’s economy.

“This new Charter will boost transparency around port pricing, creating a fairer system for the Port of Melbourne operator, tenants and all Victorians,” Assistant Treasurer Danny Pearson said.