Motors, gears, and drives

SEW-EURODRIVE provides quality, service, and delivery

To create a competitive advantage for the customer, SEW-EURODRIVE offers all-encompassing quality, service, and delivery in conjunction with other support offerings.

To create a competitive advantage for the customer, SEW-EURODRIVE offers all-encompassing quality, service, and delivery in conjunction with other support offerings.

The process begins with knowledgeable sales and engineering teams facilitating the selection of an optimum solution, and continues for the life of the product with ongoing support and maintenance delivered by dedicated service and repair teams.

Quality

SEW-EURODRIVE’s products stand for variety, quality, reliability, and innovative strength. These characteristics are at the core of its entire product portfolio.

The value of quality is implemented throughout the product design process and instilled in its employees at all levels within the realms of responsibility through its quality policy.

The company’s quality objectives include striving for continual improvement in its systems, processes, products and services through ongoing staff training and development; seeking and responding to customer feedback; and providing a world’s best practice safe working environment, complemented with 24-hour service and support.

Service and support

Service and support begins with the pre-sales process often well before the sale of a drive solution. SEW-EURODRIVE’s offering continues through the sales process and then into the installation and maintenance phases.

During the installation and commissioning stage customers can benefit by engaging with its support professionals, often resulting in increased system readiness due to reduction of installation errors and commissioning uncertainty.

Further down the line, the service cycle encompasses ongoing support to optimise the performance of the drive application and minimise maintenance requirements. SEW-EURODRIVE’s service experts are up to date with the latest drive technology, and it facilitates this with comprehensive product training to keep systems operational.

Delivery

The modular nature of SEW-EURODRIVE’s product portfolio, backed by industry leading investment in stock holding, provide the means to supply products in a relatively short time frame. In the case of emergency breakdown the supply process can be expedited to accommodate plant operators’ urgent requirements.

In the case of legacy or non-proprietary product replacement its engineering team is able to reengineer a modern-day product which will not only save energy but also reduce ongoing maintenance efforts.

This demand to quickly turnaround service and repair requests has proven crucial in the quest to establish a network of service and support centres across Australia, in close proximity to its customer base.

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